This is the privacy and cookies policy (privacy policy) for http://www.capitalise.com (website). The website is operated by PlatFi Ltd (we, us, our or Capitalise). For the purposes of the Data Protection Act 1998, and the General Data Protection Regulations 2018 (as applicable), we are the data controller in respect of your data that we become in possession of through your use of the website.
We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this privacy policy explains how we collect information, what we do with it and what controls you have.
By using the website as a prospective or registered borrower, lender or introducer, you consent to the collection and use of information in accordance with this privacy policy. We reserve the right to change this privacy policy from time to time by changing it on the website. This privacy policy was last updated on 21st May 2018.
Information we may collect from you
We may collect and process the following information about you and your business:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
If you are an introducer, you may be asked to provide details of a borrower or potential borrower, which may include personal information. By providing us with their details, you confirm that you have their permission and all necessary consents to do so and must not provide us with the details of anyone from whom you do not have such permission.
When you visit the website, we may automatically collect additional information about you, such as the type of internet browser you use, any third party website from which you have come to the website and your IP address (the unique address which identifies your computer on the internet) and your operating system, which are automatically recognised by our web server. We do not intend to identify you from this information and it is only used to assist us in providing an effective service on the website and to collect broad demographic information for aggregate use.
When you visit our website, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website, and which store and sometimes track information about your use of the website. A number of cookies we use last only for the duration of your web session and expire when you close your browser ('session cookies'). Other cookies are used to remember you when you return to the website and will last for longer ('persistent cookies').
We use cookies to:
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the website, you may not be able to take full advantage of the website..
Our cookies
|
Cookie name |
Purpose |
Type & duration |
|
Capitalise Website |
Authentication/Login |
Session only |
|
Google Tag Manager |
Analytics on system usage |
Session only |
|
Google Analytics |
Analytics on system usage |
Session and up to |
|
Intercom Messenger |
Instant messaging |
Session and up to |
|
Inspectlet Tracking |
Support for customers |
Session and up to |
|
Wistia Video Hosting |
Analytics on video usage |
Session only |
We will use the information you provide:
You can tell us not to contact you with information regarding our services, either at the point such information is collected on the website (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the details at the end of this privacy policy.
We will share details relating to borrowers (whether provided by the borrower directly or via an introducer) to lenders who have registered with us to enable the lenders to assess the borrower's suitability for a financial product offered by them.
We may disclose aggregate statistics about visitors to the website in order to describe our services to reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We may disclose the information you submit via the website to our affiliates, or to our agents or contractors who assist us in providing the services we offer through the website, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the website or the rights, property or personal safety of any person.
The website may, from time to time, contain links to external websites. We are not responsible for the privacy policies or the content of such websites.
This privacy policy does not apply to any third-party services (such as Xero) that you choose to access through our website (Third Party Platforms) or to any applications developed by third parties that we do not own or control (Third Party Apps). For example, this privacy policy does not cover any information you can view on, or submit to, Third Party Platforms via our website. We are not responsible for the content or privacy policies of any Third Party Platforms or Third Party Apps and recommend that you review the privacy policies of any Third Party Platforms and/or Third Party Apps that you access via the Services.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website while it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Information that you submit via the website is sent to and stored on secure servers located in Europe. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to our third party service providers outside the European Economic Area (EEA). The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the website, you agree to this storing, processing and/or transfer.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
If you have any questions, concerns or comments about this privacy policy or any requests concerning your personal data, please contact us:
